Refund and Returns Policy

If you wish to return your product to receive a refund or exchange it for an alternative product, please consult the information below.

We want you to be happy and satisfied with your purchase. If something isn’t right, please get in touch with us.

Returns

If you’re not satisfied with your item, you can return it within 14 days of receiving your order.

This 14-day period starts the day after your order is delivered.
You’ll then have another 14 days to send the item back once you’ve told us you want to return it.

To be eligible for a return:

• The item must be unused and in its original packaging
• You’ll need to provide proof of purchase (such as your order confirmation email)

To start a return, contact us at [email protected].

We’ll guide you through the process and let you know where to send the item. Please don’t return anything without speaking to us first.

We recommend using a tracked postal service and keeping proof of postage. We can’t issue a refund for items we don’t receive.

Once you have informed us of your intention to return a product, please return it to the following address:

Kingfisher (Lubrication) Ltd}
136 Meanwood Road
Leeds
West Yorkshire
LS7 2BT

Refunds

Once we’ve received and inspected your return, we’ll process your refund. If approved:

• The refund will go back to your original payment method
• It may take 5–10 working days for your bank to process it

We’ll let you know as soon as the refund is issued.

Late or missing refunds

Please note that refunds are processed within 5 working days, and can take between 5 and 10 days for your bank to process the refund. If you still haven’t received your refund after this time has elapsed, please contact your bank.

Sale items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

Need a different item or replacement? Let us know. We’ll do our best to arrange an exchange if the item is available.

Items we can’t accept back

We can’t accept returns for:

• Custom-made or personalised items.
• Products that have been used or damaged after delivery.
• Items clearly marked as non-returnable at the point of sale.

Faulty or damaged items

If your order arrives damaged or faulty, contact us within 7 days of receiving it.
We’ll arrange a replacement or refund as quickly as possible.

Return postage costs

• If we sent the wrong item or it’s faulty, we’ll cover the return postage.
• If you’ve changed your mind or ordered by mistake, return postage is your responsibility.

Need help?

Contact us at [email protected] for questions related to refunds and returns.