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Phone: 0113 209 8989
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Website: kingfisherlubrication.co.uk
Privacy Policy
Privacy Policy
Last updated: 16th April 2026
This privacy policy explains how we collect, use, store and protect your personal information when you use our e-commerce website.
1. Who we are
We are Kingfisher Lubrication Ltd, a UK-based business selling lubrication equipment and related products through our webshop.
- Company name: Kingfisher (Lubrication) Ltd
- Website: www.shop.kingfisherlubrication.co.uk
- Email: [email protected]
- Phone: (0)113 209 8989
- Registered address: 136 Meanwood Road, Leeds, West Yorkshire, LS7 2BT.
- Registered number: 519472
We are the data controller for the personal data we collect through our website.
2. What personal data we collect
When you use our website or place an order, we may collect:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Payment method (via Square or PayPal – we don’t store card details)
- Order history and communication preferences
- Your IP address and browser information (for analytics and security)
- Cookie data (see section 9)
3. Legal basis for using your data
We only use your data when we have a valid legal reason to do so. These include:
- To fulfil a contract – e.g. to deliver your order
- To comply with legal obligations – e.g. for tax records
- With your consent – e.g. email marketing or optional cookies
- Legitimate interests – e.g. to improve our services or prevent fraud
4. How we use your data
We use your information to:
- Process and arrange the delivery of your orders
- Contact you about your order or queries
- Send you order updates, confirmations, and invoices
- Manage returns and customer service
- Improve our website and customer experience
- Send marketing emails if you’ve opted in
- Detect fraud and protect our business
We don’t sell your personal data to anyone.
5. Who we share your data with
We only share your data with trusted third parties that help us run our business. These include:
| Service | Purpose |
|---|---|
| Square / PayPal | Payment processing |
| Couriers | Delivering your orders |
| Google Analytics | Understanding how users use the site |
| Mailerlite | Sending email newsletters |
| Hosting & IT support providers | Running and maintaining the webshop |
All third parties are required to keep your data secure and process it legally. We will not share your data with anyone, other than the third parties specified, without your permission.
6. International data transfers
Some of our service providers (like Mailerlite) may store data outside the UK. In these cases, we ensure your data is protected using standard contractual clauses or other safeguards in line with UK data protection law.
7. How long we keep your data
We only keep personal data for as long as necessary. For example:
- Order information – 6 years (for accounting and tax purposes)
- Customer enquiries – up to 2 years
- Marketing preferences – until you unsubscribe
- Website analytics data – 26 months (Google Analytics default)
After this, your data is securely deleted.
8. Your rights
You have rights under the Data Protection Act 2018. These include the right to:
- Access the personal data we hold about you
- Ask us to correct or delete your data
- Object to how we’re using your data
- Withdraw consent (if we’re using consent as the basis)
- Ask us to restrict processing of your data
- Complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at [email protected].
You can find more information at:
https://ico.org.uk
9. Cookies and tracking
(This forms part of our privacy policy)
What are cookies?
Cookies are small files stored on your device when you visit a website. They help the site remember your preferences and understand how visitors use the site.
Types of cookies we use:
| Type | Purpose |
|---|---|
| Essential cookies | Required for the site to function (e.g. shopping basket, checkout) |
| Analytics cookies | Help us understand how people use our site (e.g. Google Analytics) |
| Marketing cookies | Only used if you consent, e.g. for email tracking or retargeting ads |
How we use them:
- To keep your shopping basket working
- To process your orders
- To understand which pages are popular
- To improve website performance
- To support marketing (only with consent)
Managing your cookies
When you visit our site for the first time, you’ll see a cookie banner asking for consent to non-essential cookies.
You can also control cookies through your browser settings. You can block or delete cookies at any time. Please note that disabling essential cookies may affect how the website functions.
10. Marketing
If you opt in to receive marketing emails, we may send you:
- Product updates
- Offers and promotions
- News from Kingfisher (Lubrication) Ltd
You can unsubscribe at any time by clicking the link in the email or contacting us directly.
We do not send marketing without your permission.
11. Data security
We take the security of your data seriously. Our website uses SSL encryption, strong passwords, secure hosting, and access controls to protect your information.
Payment details are processed through trusted third-party providers and never stored on our servers.
12. Changes to this policy
We may update this privacy policy from time to time. Any major changes will be clearly posted on our site. Please check back occasionally to stay informed.
Contact us
If you have any questions about how we handle your data, contact us.